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Trillium Health Resources is a Tailored Plan and managed care organization that manages serious mental health, substance use, traumatic brain injury and intellectual/developmental disability services in eastern North Carolina.

Dave Peterson, Trillium’s north central regional director, presented information about the services delivered in the region and in Dare County to the county’s Board of Commissioners on April 7, 2025.

Trillium provides services in 46 counties in eastern North Carolina. It is the largest of the four Tailored Plans across the state.

The organization serves 51,000 Tailored Plan members, 163,000 Medicaid Direct members and 287,000 uninsured individuals.

Trillium has five regions, each with a regional Advisory Board. Dare commissioner Rob Ross and former commissioner Wally Overman are appointed to serve on Trillium’s Regional Advisory Board for the North Central Region. Dare County consumer and family advisory member is Nessie Siler.

From July through December 2024, Trillium served 80,019 unique individuals with severe behavioral needs, including 57,399 people for mental health; 15,583 persons for substance abuse; and 18,537 individuals with intellectual developmental disability.

In Dare County, from July through December 2024, a total of 531 individuals were served. For mental health needs, 323 individuals were served; for substance use, 114 individuals were served; and for intellectual and developmental disability service 145 individuals were served.

Trillium’s Tailored Plan work launched July 1, 2024, and offered integrated management of services for members, including behavioral and physical health needs along with pharmacy benefits and transportation.

To access services at Trillium:

Member & Recipient Services Line: 1-877-685-2415, Monday-Saturday 7a.m.-6p.m.

Behavioral Health Crisis Line: 1-888-302-0738 24/7/365

Member and Recipient Services and Behavioral Health Crisis Line staff screen and triage callers, and refer to a provider who can best suit their needs. Access to services is determined by the urgency of need assessed.

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