Social Security Column: Change your address and phone number online with ‘my Social Security’

Published 12:02 pm Wednesday, August 17, 2022

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By Lisa Wallace

If you receive Social Security benefits, the easiest way to change your address and phone number is by creating a personal my Social Security account at Once you create your account, you can update your contact information from your preferred location. This feature is available for people who receive retirement, survivors or disability benefits, along with Medicare enrollees. If you receive Supplemental Security Income, you can check the address that we have on record with your account.

Visit our my Social Security webpage to get started. To create an account, you must:

  • Be at least 18 years old.
  • Provide a valid email address.
  • Have a Social Security number (SSN).
  • Provide a U.S. mailing address (includes military addresses, APO/FPO/DPO, AE, AP or AA).
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Once you have a valid email address, you are ready to create your personal my Social Security account. When you visit my Social Security, select the “Create an Account” button. You will have the option to create your new my Social Security account with one of our two credential partners: or

  • gov is the public’s one account for simple, secure and private access to participating U.S. government agencies.
  • me is a single sign-on provider that meets the U.S. government’s online identity proofing and authentication requirements.

Please note, if you already have a or account, you can select the appropriate button to sign in with either one and access your personal my Social Security account. If you previously verified your identity with or, you don’t need to do so again. If you don’t have a or account, please select the “Create an Account” link to start the one-time registration process.

If you create a new credential, we will still complete the identity verification part, so you will need to provide some personal information to us. You will also receive an activation code from us to complete the process.

Remember, you can do much of your business with us online at

Lisa Wallace is a Social Security public affairs specialist in North Carolina.