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According to an April 6 media release, Currituck County will not disconnect residential water or wastewater service due to late or non-payment. In addition, effective April 1, and consistent with the NC Governor’s Executive Order 124, county officials are waiving penalties including late and default fees in addition to suspending residential utility disconnects for at least through June 1.

The action is intended to help ensure residents can remain at home and slow the spread of the coronavirus during the current COVID-19 and Stay-at-Home emergency declaration.

Customers are reminded that they are still responsible for paying for all usage. Customers should continue to make payments on their accounts to avoid accumulating large unpaid balances, even if they unable to pay in full. Because utility account balances will not be forgiven, only deferred, customers having trouble paying utility bills in full or on time are strongly urged to make incremental payments during this time.

All customers are encouraged to use the online payment system. Alternative payment methods include:

Credit/Debit/E-check: visit https://currituck.munisselfservice.com/citizens/UtilityBilling/Default.aspx to pay account by credit/debit card or e-check using account number found a recent bill. If unable to locate bill, email ubwater@currituckcountync.gov or call 252-232-2769. There are no additional fees to pay online.

Banking Bill Pay Service: This method must be set up with each customer’s bank and could take 7-10 days to process. Make sure the banking service has the correct account number. Checks are mailed to: Currituck County Water/Sewer Department or Southern Outer Banks Water Department, PO Box 220, Currituck, NC 27929. Incorrect account or mailing address could cause additional delays.

Pay by Check through the US Postal Service: Mail personal check and remittance coupon back to the county in the pre-addressed envelope provided with bill. Allow 7-10 days for delivery through the US Postal Service. Mail to: Currituck County Water/Sewer Department or Southern Outer Banks Water Department, PO Box 220, Currituck, NC 27929. Incorrect account or mailing address could cause additional delays.

Night Drop or Drive-Through Window at the Water Department: The office is located at 444 Maple Road, Maple, NC 27956. Note this is not the mailing address. Drop checks with remittance coupons in the night drop (this is located next to the entrance door just beyond the drive-through window). If using cash, only use the drive-through window. No cash should be deposited in the night drop.

The county expects to have payment plans available for residents unable to pay their bills in full over the next 60 days and details about payment plan options will be released later. New connections can be done by email and at the drive-through window. The email address is UBwater@currituckcountync.gov.

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