Robinhood to build customer service center in North Carolina

Published 8:20 am Wednesday, March 31, 2021

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Robinhood, the stock-trading app company, will build a customer service center in North Carolina, creating nearly 400 jobs by 2025, officials announced on Tuesday.

The California-based company will hire analysts, customer service staff and operations personnel at a Charlotte-area location, according to a news release from Gov. Roy Cooper’s office.

Robinhood, which announced last week it would go public later this year, received attention recently during a financial battle between online activist retail investors and institutional investors over companies such as GameStop.

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The company plans to invest $11.8 million over the next five years and begin hiring for the project this year, according to officials.

“We’re confident that Charlotte’s workforce will further contribute to our mission and lower the barriers to investing for all,” Robinhood executive Alex Mesa was quoted as saying in Cooper’s news release.

In addition to Charlotte, Robinhood was also considering building its third customer service center in St. Louis, Denver, Fort Mill, South Carolina and Tempe, Arizona, according to a state Department of Commerce document. Current centers are in Tempe and Southlake, Texas.

The jobs announcement came moments after a state committee approved an incentives agreement whereby Robinhood could receive $3 million in payments over 12 years if it meets job-creation and investment thresholds. Under the agreement, average annual salaries for the new jobs must be at least $72,628.



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